This Privacy Policy explains how OUTSOURCED SG PTE. LTD. ("Outsourced SG", "we", "us", or "our") collects, uses, discloses, and protects your personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.
1. Personal Data We Collect
We may collect the following types of personal data:
- Contact information: Name, email address, phone number, company name
- Business information: Job title, company size, project requirements
- Communication records: Messages sent via WhatsApp, email, or website forms
- Usage data: Pages visited, time on site, browser type (collected anonymously)
- Payment information: Invoice details and payment records (processed via secure payment providers)
2. How We Use Your Data
We use your personal data for the following purposes:
- To provide our software development outsourcing services
- To match you with appropriate developers
- To communicate about your engagement, including invoicing and support
- To improve our website and services
- To send relevant updates about our services (with your consent)
- To comply with legal obligations
3. Legal Basis
We process your personal data based on:
- Consent: When you contact us or engage our services
- Contractual necessity: To fulfil our service agreements
- Legitimate interests: To improve our services and prevent fraud
- Legal obligation: To comply with Singapore law
4. Data Sharing
We do not sell your personal data. We may share your data with:
- Developers: Relevant project details are shared with assigned developers to perform their work
- Service providers: Payment processors, hosting providers, and analytics tools
- Legal authorities: When required by law or legal process
5. Data Retention
We retain your personal data for as long as necessary to provide our services and fulfil legal obligations. After your engagement ends, we retain records for a reasonable period (typically 3 years) for accounting and legal purposes, after which data is securely deleted.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal data, including:
- Encryption of data in transit and at rest
- Access controls limiting data access to authorised personnel
- Regular security assessments
- NDAs with all employees and contractors
7. Your Rights
Under the PDPA, you have the right to:
- Access: Request a copy of the personal data we hold about you
- Correction: Request correction of inaccurate data
- Withdrawal of consent: Withdraw consent for data processing (which may affect our ability to provide services)
To exercise your rights, contact our Data Protection Officer at the address below.
8. International Transfers
Your data may be transferred to Indonesia for the purpose of developer matching and service delivery. We ensure that appropriate safeguards are in place, including contractual data protection obligations.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date.
10. Contact Us
For privacy-related enquiries or to exercise your data rights:
Data Protection Officer
OUTSOURCED SG PTE. LTD.
60 Paya Lebar Road, #07-54 Paya Lebar Square, Singapore 409051
WhatsApp: +65 9456 2307